Terms & Conditions: East Rent Ltd

Driver Requirements

Minimum age: 23 years
Minimum driving experience: 1 year
Young driver surcharge (under 21): €6.99/day
Maximum age: 70 years

Required Documents at Pickup

Valid passport or national ID
Valid driving licence (held for at least 1 year)
Credit or debit card in the driver's name
Booking voucher (if reservation was paid online)

What's Included in the Rental Price

VAT (value added tax)
CDW: Collision Damage Waiver
TP: Theft Protection Coverage
Civil Responsibility insurance
Road tax / Vignette (valid for Bulgaria)
Unlimited mileage (for rentals of 4+ days)
Rentals under 4 days: 250 km/day included

Insurance Excess (Deductible)

Insurance Tier	Excess Amount
Basic Included in the rental price Third-party liability, collision damage (CDW) and theft (TP) cover In case of damage or theft you are liable up to the excess, which we hold as a deposit	€1,200.00
Standard Everything in Basic Reduced excess: smaller deposit and lower risk for you Our recommendation for most rentals	€500.00
Full Everything in Standard No excess: we hold no damage deposit In case of damage or theft you owe nothing, except in the cases listed in the Terms and Conditions	€0.00
Full coverage FDW (optional add-on)	€22.00/day, covers chassis, tyre, window damage

Additional Fees

Item	Fee
Full insurance / FDW (optional)	€22.00/day
Early/late pickup or drop-off (18:00-09:00)	Up to €14.00
Young driver (under 21)	€6.99/day
Cross-border (EU countries)	No surcharge for EU countries
Traffic fine administration fee	€30
Late return (up to 1 hour)	€10
Late return (overnight)	Double daily rate

Fuel Policy

Full-to-full. Vehicles are provided with a full fuel tank and must be returned with a full tank. If returned with an incomplete tank: cost of missing fuel + €10 refuelling fee.

Security Deposit

Amount: €0.00 to €1200.00 depending on the chosen insurance tier
Payment method: Credit card only (VISA or MASTERCARD)
Deposit is fully refunded upon vehicle return in same condition

Deposit may be withheld for: undercarriage damage, tyre/audio/accessory damage, extensive accident damage, accident without Traffic Police protocol, in-car pollution or fire damage, loss of documents or keys.

Payment Methods

Cash (EUR)
PayPal
Bank transfer
VISA (credit/debit)
MASTERCARD (credit/debit)

Cancellation Policy

Cancel 7+ days before rental start: full refund minus a 20% cancellation fee (minimum €99.00)
Cancellations within 7 days of rental start: subject to individual assessment (no automatic refund/forfeit)

Insurance Exclusions

The insurance coverage does NOT apply in the following circumstances:

Driver under the influence of alcohol, drugs or toxic substances
No Traffic Police protocol filed after an accident
Vehicle operated by an unauthorised driver
Tyres damaged by fire or during an accident
Driver intentionally caused the damage
Vehicle left unlocked with keys visible
Vehicle documents left inside the vehicle

Delivery Fees

Location	Fee
Varna Airport (Terminal 2)	Free
Varna City Center	Free
St. Constantine & Elena / Golden Sands	Additional fee may apply
Albena / Kranevo / Balchik	Additional fee may apply
Sunny Beach / St. Vlas / Elenite	Additional fee may apply
Byala / Obzor	Additional fee may apply
Burgas Airport & City	Additional fee may apply
Plovdiv / Sofia Airport	Additional fee may apply
Veliko Tarnovo	Additional fee may apply